Elite Cyber Master Services Agreement
Effective Date: 03/12/2025
Table of Contents
1. Introduction
This Master Services Agreement ("Agreement") is entered into by and between Elite Cyber LLC ("Elite Cyber"), a Delaware limited liability company, and any entity or individual ("Customer") that engages Elite Cyber for cybersecurity services. This Agreement outlines the terms and conditions under which Elite Cyber provides managed security solutions.
By using Elite Cyber’s services, Customer agrees to comply with this Agreement. If Customer does not agree to the terms, they must discontinue service use.
2. Services Provided
Elite Cyber offers comprehensive managed cybersecurity services, including but not limited to:
Endpoint Detection & Response (EDR): Advanced malware detection and remediation.
Managed Detection & Response (MDR): 24/7 security monitoring and incident response.
Mobile Threat Defense (MTD): Security for mobile devices against phishing, malicious apps, and rogue networks.
Email Security: Protection against phishing, business email compromise (BEC), and email-borne threats.
DNS Security: Protection from malicious domains and cyber threats through real-time filtering.
Vulnerability Management & Patching: Continuous scanning and automated patch management.
Security Operations Center (SOC) Support: 24/7 monitoring, detection, and response by cybersecurity professionals.
Elite Cyber may update, enhance, or modify services as necessary to maintain security effectiveness.
3. Term & Termination
3.1 Term of Agreement
This Agreement remains in effect from the date Customer begins using Elite Cyber’s services and continues until terminated as outlined below.
3.2 Termination
By Customer: Customer may terminate this Agreement with a thirty (30) day written notice. Early termination may be subject to fees if within a contractual commitment period.
By Elite Cyber: Elite Cyber may terminate services for cause, including:
Customer’s non-payment beyond sixty (60) days.
Customer’s misuse of services or violation of security policies.
Material breach of this Agreement that remains uncured for thirty (30) days after notice.
4. Fees & Payment Terms
4.1 Pricing & Billing
Payments are due within thirty (30) days of invoice issuance.
4.2 Late Payments & Suspension
Late payments incur a 1.5% monthly penalty, or the maximum allowed by law.
Non-payment beyond sixty (60) days may result in service suspension until the outstanding balance is resolved.
5. Indemnification & Liability Limitations
5.1 Indemnification by Elite Cyber
Elite Cyber will indemnify, defend, and hold harmless Customer against claims arising from:
Gross negligence or willful misconduct by Elite Cyber.
Unauthorized disclosure of Customer’s confidential information by Elite Cyber.
5.2 Indemnification by Customer
Customer agrees to indemnify and hold harmless Elite Cyber against claims arising from:
Misuse of services or failure to implement recommended security measures.
Failure to comply with industry regulations affecting Customer’s business.
5.3 Limitation of Liability
Elite Cyber is not liable for indirect, consequential, or incidental damage. Maximum liability is limited to the total fees paid by Customer in the past twelve (12) months.
6. Confidentiality & Data Protection
6.1 Confidentiality
Both parties agree to protect Confidential Information and not disclose it to unauthorized parties.
6.2 Data Security
Elite Cyber follows industry standards for data security.
7. Governing Law & Dispute Resolution
7.1 Governing Law
This Agreement is governed by the laws of Delaware without regard to conflict of law principles.
7.2 Dispute Resolution
Disputes arising from this Agreement shall be resolved through binding arbitration in Dover, DE in accordance with AAA (American Arbitration Association) rules.
8. Amendments & Contact Information
Elite Cyber reserves the right to update this Agreement. Customers will be notified of changes via email or website postings. For inquiries, please contact:
9. Acceptance
By continuing to use Elite Cyber’s services, Customer acknowledges acceptance of this Agreement.